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Customer Service

InTown Suites Extended-Stay Living is the nation's largest owner/operator of economy extended-stay facilities. Our success is the result of providing guests with great value. If you have any concerns, we'd like to hear from you.

Guest Concern Form

Contact Information
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    e.g. your.email@example.com

  4. Select your country.

  5. Select your non-country place of residence.

Additional Information
  1. Whatever you feel!

Privacy Policy
We respect your privacy and will not provide your personal information to any third party without your consent.

What do I need to do?

Before you call, please contact the General Manager directly with any concerns or issues.  He or she is often the best person to resolve any problems.   If you have already spoken with local management, please provide us with the name of the person to whom you have spoken and any offered resolution. Leave a detailed message providing us with the following information: your name, the name of the property involved, a brief description of the issue and the best daytime phone number to reach you.

Call our Guest Concerns Line



BIG News from Intown suites!

We just added 50 new properties and more than 6,100 rooms to the Intown family. We will be rebranding these locations over the next few months. During the transition, you will see frequent updates and changes to the website. However, you can rest assured that these properties are members of the InTown family and they will be renamed and rebranded as soon as possible. If you have any questions, please let us know!