Renovating & Refreshing!
We're improving InTown Suites - from our logo, to our website, to our rooms - things are changing! The updates include significant property renovations, brand enhancements and even better customer service!
InTown Suites leads the industry in providing affordable short-term, extended stay housing, great customer service and excellent pricing. Many of our guests have taken the time to share their InTown extended stay experience. See what they have to say!
I decided to try InTown Suites in West Palm Beach, Florida, because of the very poor reviews that I was reading and the very different impression that I had after reading the InTown Suites web site. I knew from the web site that the minimum stay was for a full week. Prior to actually checking in, I was shown the room and invited to see another if the first room was not satisfactory. I will tell all of the readers, that the room was very clean and the appliances were all full size and also very clean. I checked in and began my stay. I found that if I needed some information about the on-site facilities ( laundry room), the staff answered my questions and took the time to explain the charges for use. Let me also say that the cost of the week's stay, was much less expense than the other budget hotels in the area and offered a much better room and overall experience. I was happy with my stay and I am going to use this hotel in any of the cities that have this brand.
My visit here was great. The staff was outstanding, everyone displayed excellent customer service and my concerns were addressed immediately. I would definitely recommend this facility to anyone.
I stayed at your facility in Tampa, Florida. The management and staff of the facility were awesome. They were always quick to respond to questions or needs. The room was neat and clean. I had awesome housekeeping service. I was so pleased with my stay there that I may be seeking to stay at your facility in Clearwater if a job I'm applying for comes through. Even if that doesn't happen I will always keep InTown Suites in mind for the future, mostly due to the excellent service I received at your Tampa location.
The management and staff at InTown Suites - thank you so much for your kindness. My husband and I are grateful. From the front desk to the housekeeping staff you all rock! We will definitely recommend you to our friends.
I live at the Matthews location. Five months ago I was laid off from my job after four years. I lost my house and honestly was not happy about moving here. However, once I gave it a chance, I realized something: This is a great place to be. The staff has been nothing but accommodating, courteous, and professional- especially the GM. Keep up the good work Intown!!!
The staff here deserves kudos. I checked in on June 21st. I asked for a specific type of room, and they took the time to go get one ready, just for me. I feel very much at home here, and as a matter of fact, the staff operates so much like a family. I want you to know that is how smooth this place operates. It is so peaceful and serene. I have also actually SEEN the presence of the security officer here. These qualities make it very easy to overlook the cosmetics of the rooms. I am happy in my room, and I personally think out of all the locations in Atlanta, the Jonesboro one is by far the best. Thank you.
It was my first time at an InTown Suites location, and I thought it was a great value! The manager does a superb job. The units are clean, everything is in working order, and the staff makes you feel so at home. She is especially hospitable, and was a huge help to a stranger in town! I recommended InTown to several of the other Masters students in the classes I attended at CIU. Thanks for a great stay, and kudos to the manager and her staff!
I have stayed with you before in other states, but I must say the two months I stayed at your location on Beach Blvd in Jacksonville, Florida was great. The staff went out of their way to be helpful. The manager was a pleasure to know. He handled every request without delay, and went the extra mile to satisfy my requests. Your security officer was always visible after hours. It added to my feeling of safety, and he was a nice person to talk to. Overall, my stay was great, and your team at that location says volumes about the kind of people that work for you. Great job folks!!
Anyone who says this place and the management here don't make you feel at home is crazy. The management bends over backwards to please guests. Anyone who has problems at this hotel would have a problem wherever they went. This is first class treatment!
I thought you might want to hear something good. I'm sure you always hear the negative things. I have been a resident here over three years, and I have seen the good and the bad. I thought you might want to know that the GM is doing an excellent job, and is by far the best manager that has been here in the past three years. He treats the guests with respect, and deals promptly with the people who cause problems.
I would like to compliment the staff. The day after I checked in I saw two suspicious men hanging around. I called the office and within minutes someone was there checking out the situation. The next day my air stopped working. I called the office before I left. that afternoon when I returned it was working, and the maintenance man had left a nice note. A few days later it stopped working again, and within minutes he was there to replace the unit. I will stay there again. Thanks.
I recently was forced out of my home due to flood and mold damage. I came to the InTown Suites in Fairfield within two hours of losing half of my home. The gentleman that checked me in was so kind! He took care of me immediately. I have since been here for 12 days, and am on the last leg of my stay due to moving into a new place. I just had to let you know what a wonderful staff you have! I have nothing but wonderful things to say about my stay here. Thank you so much for having such wonderful people in place!
I just wanted to say how nice of a stay I had in Knoxville, Tennessee. The manager was very nice as well as his staff. All the staff would greet you when they saw you. The property was very clean and quiet. I will recommend InTown Suites to anyone looking to stay for seven days or more. Way to go InTown Suites!
I would gladly return. The management and staff were always friendly and helpful. The property was clean, quiet and comfortable and I felt safe at all times. Thanks for making me feel welcomed.