Let’s be honest, 2020 was a tough year for everyone. At InTown Suites, we did our best to make the most of 2020’s curveballs while continuing to provide the best possible extended-stay experience for our guests.
We wanted to take this opportunity to look back over 2020 and remember the positive that happened. This is not to ignore the difficulties that our employees, our guests, and our nation have endured. But as we review the past year, acknowledging our mistakes and celebrating our victories, we will look forward to 2021 with great hope and anticipation.
Here is InTown Suites 2020 Year in Review!
In reaction to the initial spreading of COVID-19 throughout the United States, InTown Suites made the decision to expand our Triple Checked Clean process. We implemented guidelines and procedures recommended by the CDC. Additionally, we partnered with Procter & Gamble Professional to use professional cleaning and disinfecting products by brands that everyone knows and trusts.
Our number one commitment has always been our guests and ensuring their great experience while staying at our properties, no matter the length of time. InTown Suites is now even more committed to the safety of our guests. In 2020, we increased the frequency of our common area cleanings with extra attention given to the most commonly touched surfaces like elevator buttons, guest laundry facilities, and door handles.
In accordance with our goal of providing the best extended-stay experience for every guest, InTown Suites has continued to upgrade and renovate all of our locations. From landscaping to bathroom vanities, InTown Suites has made a point to refresh, repair, and repaint, creating a consistent brand appearance across all of our 188 properties.
Six of our properties received complete renovations in 2020. These properties will now be called InTown Suites Select online, and every suite in those properties is a Premium Suite.
Premium Suites have been fully renovated from floor to ceiling.
In addition to the six completely renovated properties, 20 other properties received renovations to show off the new look and feel of InTown Suites. These property locations have 5 Premium Suites, and the rest are Upgraded Suites.
Upgraded Suites have been upgraded with all new comfort amenities and partially renovated.
No matter what InTown Suites location you are staying at in 2021, you will see the upgrades and renovations to our rooms, common areas, and exteriors. Outside, you will see fresh paint and landscaping. Inside, you will find the added comforts that will make InTown Suites your home away from home.
Our sister brand, Uptown Suites, will also be receiving upgrades in 2021. Three properties (Smyrna, TN; Concord, NC; and Homestead, FL) are due to receive a suite redesign to match the Comfort, Convenience, and Connectivity of the rest of the Uptown Suites brand.
InTown Suites has big plans for 2021. We will continue our renovations across our properties. Our goal is for the remaining 162 locations to offer 10 Premium Suites each with the remaining suites being Upgraded or Traditional. To date, our complete properties are located in Dallas, Houston, and Atlanta with the remaining properties set to be completed in early 2021.
Additionally, we have begun the process of equipping suites with a newly expanded channel lineup including premium channels. Currently, a select number of our properties already offer these premium HD channels as well as new 49” HDTVs. InTown Suites plans to continue implementing this process until every property is upgraded. We hope all of these renovations help to turn your extended stay into I-wish-I-could-stay forever.
As we reflect on 2020 and look ahead to 2021, we want to thank all of our guests from the past and present to the future. Without you, none of this would be possible. After all, InTown Suites was created to provide the best extended-stay experience for YOU!
Stay up to date with all that is happening at InTown Suites throughout 2021 on our Around Town blog. Be sure to take a look at our 188 locations spread over 22 states next time you are booking a room for a short-term or long-term stay. We look forward to serving you in 2021 and for years to come.