February 17th may be behind us, but the sentiment behind National Random Acts of Kindness Day is far from over. A holiday that’s about more than gifts, it’s a way to give back, pay it forward, and spread positivity at a time where bad news is all too common.
Kindness can be as simple as holding the door for a stranger, buying a coffee for a person behind you in line, or topping up someone’s parking meter. Here at InTown Suites, our staff and property managers are no strangers to random acts of kindness. In fact, kindness and positivity are so intrinsic to our day-to-day work that we’ve started an internal newsletter called “The Good News” to capture these moments and inspire a culture of kindness within our company. In honor of National Kindness Day, we’ve collected a few of our favorite examples below. May our staff’s selflessness and positivity guide your own acts of kindness, each and every day.
LOTS OF HEART
Property Manager Nicole of our Dothan (XDA) Extended Stay and her staff came together to make Valentine’s Day treat bags for their guests. Each room woke up to Valentine’s Day goodies delivered by our own on staff cupids.
Our Valdosta (XVG) Extended Stay held a little gathering for guests complete with cookies, lemonade, and a raffle of gifts donated by a local mall. The winners were overjoyed to receive something completely unexpected on Valentine’s Day and staff enjoyed making a small gesture that made a big impact on their guests.
Ben, our Property Manager at our Orlando UCF (YOF) Extended Stay is a frequent witness to his staff’s selfless kindness towards guests. Here are just two recent moments that stick in his mind:
“Our Guest Services Representative, Shelly, was outside the back entrance when three children came through the front door. When they saw her, they ran through the lobby to give her a big a hug. That may be the only hug they get, you just never know.”
“Another Guest Services Representative, Catrina, was running the desk and I overheard her tell another guest how pretty she looked. I could hear in our guest’s voice and response that it made her morning.”
Property Manager Melinda of our Athens (XAG) Extended Stay took goody bags of water, chips, cookies, and candy to the Athens Clarke County Police Department to thank officers for their service. In addition to lifting the spirits of those who give so much daily, she also donated some stuffed animals for officers to help comfort children in distress.
Floating Property Manager Jessica and the housekeeping staff of our Atlanta East (CNY) Extended Stay took to the streets this past month to show appreciation for their local community and deliver doughnuts to all the Rockdale County Public Safety Departments. The local fire department, police department, and public schools were all appreciative of the sweet gesture.
RESPECTING OUR ELDERS
A 91-year-old lady guest checked in at our Valdosta (XVG) Extended Stay a few weeks ago with just enough money to pay for her three-week stay. After hearing about her situation, our staff member Brittney called a few local churches and was able to collect donations the same night. She also contacted agencies for the division of the elderly to find someone who could come to check on our guest. The staff was able to deliver food to the woman and make sure she would be okay beyond her three-week stay.
Our Chicago West (ZVI) Extended Stay recently celebrated a very special long-term guest. Mr. Rush has been staying with them since early 2008. He is quite the gentleman, often stopping by the front desk to say hello and always asking if there is anything the staff needs while he is out. They thanked him for his business and continued positive presence with a sugar-free apple pie (he can’t have sugar) and a special card from the staff, letting him know just how lucky they are to have him.
ANGELS IN WAITING
A couple that had recently become first-time parents was staying at our Charlotte East (ALB) Extended Stay. Property Manager Amber went outside to say hello when she noticed that the baby didn’t have a proper car seat. Amber took it upon herself to see if she could find a correct car seat for the newborn. She was able to find one for free and even drove 30 minutes to pick up the car seat to deliver it to the family. “I know having a baby is expensive and these guys being first-time parents had no clue that they were using the wrong car seat. I wanted to step up and let them know there are people out there who care and want to help;” said the thoughtful PM. The couple was ecstatic and very appreciative of the kindness shown by a complete stranger.
A few weeks ago, staffer John of our Charleston Northwest/1-26 (ZNS) Extended Stay received a frantic call from a female guest saying her husband was unconscious. John ran to the room and found the man unresponsive on the bathroom floor and immediately began administering CPR and chest compressions. Emergency services arrived to take over the situation, but John’s quick action made sure the guest made it to a local hospital where he received the treatment he needed.
When a guest reported a grease fire at our Louisville Airport (LOU) Extended Stay, Property Manager Chris leaped into action. Chris hurried to the smoky room and observed the fire on the stovetop. He then ran to retrieve the nearest fire extinguisher and put out the fire quickly, halting any further damage to the room and preventing injury to our guests. Chris was able to save the room, the property and possibly lives with his quick thinking.