At InTown Suites, it’s all about making a connection with our guests! To make that connection even stronger we want you to get to know us a little better. We sat down with some of our property managers for some Q&A on what it’s like to work at InTown, guest experiences, and upcoming renovations. Let’s see what they have to say!
Chris Wilson, Regional VP of Operations, employed with InTown Suites 12 years
Jennifer Pintus, Dallas Market Regional Operations Manager, employed with InTown Suites 9 years
Carolina Lagos, Houston, TX – Stafford General Manager, employed with InTown Suites 8 years
Ben Thomas, Orlando, FL – University Blvd UCF General Manager, employed with InTown Suites 11 years
Chris – What I enjoy most about my job is the people I work with.
Jennifer – That’s easy! Hands down it’s my team!
Carolina – What I like about my job is seeing happy guests and making them feel right at home.
Ben – What I enjoy most is looking forward to working with my wonderful staff. Plus resting on Sundays and four weeks vacation is a nice bonus too.
Chris – There’s a lot I could say, but in the end, it’s our people, our model, and our standards.
Jennifer – How small our teams are. It really sets us aside from the rest and makes InTown feel like a family.
Carolina – What sets InTown apart from other hotels is our teamwork.
Ben – It’s simple, we truly care about our people.
Chris – Overall, it’s our values and what our guests receive from their money.
Jennifer – Comfortable rooms at an affordable price, along with a friendly smile from our team.
Carolina – Our guarantee of a safe, secure, and clean environment.
Ben – Security, safety, cleanliness. Plus treating our guests with love and respect in a professional way.
Jennifer – Often, I am stopped by guests when I’m at a property doing walks. I love hearing stories about how they ended up at InTown Suites and how they enjoyed their stay. I can’t pinpoint just one, but it always makes me feel good that our teams are making the guest’s transition in life much easier and giving them a great environment to stay while doing so.
Carolina – Recently, I had a guest whose husband was going through dialysis. When he was at the hospital she felt the need to talk and sometimes even a hug. When that happened, she would look for me. In the end, I like it when guests feel that they have a friend in me.
Ben – I remember a guest going for a job interview and her asking for prayer before she left. I happily obliged, and hours later she came back with a huge grin. With tears in her eyes, she told me she got the job.
Chris – All properties have/will receive exterior renovations to enhance the curb appeal of the property. A handful of properties have received upgraded landscaping. A small group of properties are being touched at different levels regarding interior renovations. Interior renovations are decided by the return we feel we can get from operations.
Jennifer – We just wrapped up the exterior renovations for Dallas. It has given a fresh look and updated our properties. RFS (North Richland Hills) has received beautiful landscaping and is beginning an interior renovation, which we are all very excited about!
Ben – Our Orlando property is still very fresh. They haven’t even started gutting yet, but the communication so far has been excellent.
Chris – I contributed to providing constructive feedback and overseeing the outcome. I was also involved in rate discussion, to ultimately see what we feel we can get a return on and why.
Jennifer – I have been very hands-on during this project. We had 12 properties in the Dallas area undergoing exterior renovations all at once. I built great relationships with the different contractors we used. Plus my team (as well as myself) have learned a lot about the renovation process.
Carolina – My role was focused on keeping everyone informed on what’s going on.
Chris – Providing our guests with a better product than the competition, and making InTown a more desirable solution to long term stay compared to our competitors.
Jennifer – We have already had positive feedback from our guests regarding how fresh and clean it looks outside. They love the new look and I think it will bring a stronger appeal to our properties for future guests.
Carolina – I think this is exactly what we were looking for. Guests that have been here a while will be happy to see the rooms get renovated.