Skip to main content
If you are using a screen reader and are having problems using this website, please call our office at 1-800-553-9338 for further assistance.
Find Your Place

InTown Suites Terms & Conditions

Guarantee Policy

• A Credit or Debit Card is Required to Confirm your Reservation
• Reservations Confirmed with Invalid Credit or Debit Cards, or Reservations Confirmed with Credit or Debit Cards that Possess Insufficient Funds, may be Canceled at the Hotel’s Discretion
• A Hold May be Placed on Your Credit or Debit Card for an Amount up to the First Night’s Room Charges, Including Tax, Prior to Your Arrival
• Reservations are Guaranteed Until 4PM Hotel Local Time
• For Arrivals After 4PM Hotel Local Time, Please Contact the Property Directly; Failure to do so May Result in the Cancellation of your Reservation
• This Room is Not Prepaid; the Credit or Debit Card Being Applied to this Reservation is Only Used to Guarantee this Room. A Valid Credit or Debit Card Must be Present at Check In to Pay for the Room; Cash is also an Acceptable Payment Method. The Cardholder Must be Present at the Time of Check In, and Must Have Valid Government Issued ID. If the Card Holder is Not Able to be Present at Check In, Please Contact the Property Prior to Arrival to Obtain a Credit Card Authorization Form.

Cancellation Policy

• Reservations Must be Cancelled or Modified by 6:00 PM Local Hotel Time, 24 Hours Prior to Arrival to Avoid a Cancellation Penalty Equal to the First Night’s Room Rate and Tax

General Policy

Check In: 3:00 PM
Check Out: 12:00 PM

COVID-19 In light of the recent uptick in COVID-19 cases around the country, effective immediately InTown Suites will now require all guests to wear a face mask as recommended by the CDC while in common areas including the front desk, interior hallways, elevator and/or laundry room.

Office Hours:
• Monday to Friday, 11AM to 7 PM
• Saturday 11AM- 7PM
• Closed Sunday
• Any Arrival Outside of Office Hours Must be Arranged with the Property Directly Prior to Arrival

Technology Fee:
• A Mandatory Fee of $1.57 (+ applicable tax) per Night is Applied to All Reservations
• This Fee Provides for Fast Wireless Internet, Larger Televisions, and Local and Long Distance Calling

Check-in Requirements:
• The Primary Guest Must be 21 Years of Age or Older to Check-in, or 18 Years of Age or Older with Valid Military Id
• For Security Purposes, Guests Will be Asked to Provide a Valid Government or State-Issued Photo ID at Check-in

Housekeeping:
• Guests Staying 7 Days or Longer will Receive Full Service Housekeeping Once a Week
• Guests Staying Less Than 7 Days Will Receive a Housekeeping Refresh Every Three Days

Rates:
• Weekly Rate Discounts- Full Payment for the First 7 Nights of your Stay is Due at Check-in
• Monthly Rate Discounts- Full Payment for the First 28 Nights of your Stay is Due at Check-in
• All Rates are Subject to Availability, and May be Changed Without Prior Notice
• Additional Restrictions May Apply

Early Checkout:
No Refunds or Credits Will Be Issued for Early Checkouts

Pets:
InTown Suites Does Not Accept Pets

Reservations May be Canceled or Modified if:
InTown Suites Reserves the Right to Cancel or Modify a Room Reservation (Including After the Room Reservation has Been Confirmed) if the Room Reservation Includes or Resulted From a Mistake or Error of Any Kind, Including but not Limited to, a Mistake or Error in the Rate or Room Type, or Where it Appears That a Guest has Engaged in Fraudulent or Misleading Activity in Making the Room Reservation.

The Following Acts are Strictly Prohibited and Will Result in Termination of Occupancy, Removal From the Property and Forfeiture of Deposit
InTown Suites is committed to the health and safety of its guests. InTown Suites considers marijuana to be an illegal drug in accordance with the United States Controlled Substances Act. InTown Suites prohibits the use of marijuana on InTown Suites property, including in the room, common area(s), or parking lot, as permitted by applicable federal, state, and local law. This prohibition extends to both smoking and non-smoking rooms on InTown Suites property.

Please also see the following:
What to Expect
Frequently Asked Questions
Terms of Use
Privacy Policy
ADA Policy